Cancellation policy
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly not attributable to their commercial or independent professional activity.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods. To exercise your right of withdrawal, you must inform us (Marsen & Partner GmbH, Markt 23, 26122 Oldenburg, telephone number: 0172-6231010, e-mail address: lotse@charleslindgren.com) by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but it is not mandatory. To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of withdrawal
If you revoke this contract, we shall reimburse you all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a different delivery method than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received notification of your revocation of this contract. For this reimbursement, we will use the same means of payment as you used for the original transaction, unless explicitly agreed otherwise; in no case will you be charged fees for this reimbursement.
We may refuse to refund until we have received the goods back or until you have provided proof that you have sent the goods back, whichever is earlier. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the withdrawal from this contract.
The deadline is met if you send the goods before the expiry of the fourteen-day period. You bear the direct costs of returning the goods. You are only liable for any loss in value of the goods if this loss in value is due to handling the goods in a way that is not necessary to check their condition, properties and functionality.
-
Sample Cancellation Form
(If you wish to revoke the contract, please fill out this form and return it.)
An
Company
Marsen & Partner GmbH
Market 23
26122 Oldenburg
Email address: lotse@charleslindgren.com
- I/we hereby revoke(*) the contract concluded by me/us(*) for the purchase of the following goods (*)
- Ordered on (*)/received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only if notification is on paper)
- Date
---------------------------------------
(*) Delete what does not apply.